• Where are your dresses made?
• What types of fabrics do you use for your dresses?
• Are your dresses lined?
• Can any of your designs be modified?
• Can I get a color that is not shown on your website?
• Is the color of the picture on your website the same color as the dress?
• Can I order fabric swatches?
• Will you make the sash for a Fox'n Lily dress using my fabric?
• Do you offer alterations?
• How do you ensure dye-lot matching between dresses?
• Do you sell your fabrics?
• Do you sell extra sashes?

ORDERING

• How do I place an order?
• Is there a minimum order?
• How early before my event should I place my order?
• I'm concerned that my child will have a major growth spurt before the event date. When is the latest I can 7order their outfit?
• How long will it take me to receive my order?
• Do you accept RUSH orders?
• Why do you ask for the child's body measurements?
• What if I want to order the dress by size rather than provide measurements?
• Can I place an order without providing the body measurements?
• Can I add items to my order?

PAYMENT

• What forms of payment do you accept?
• When do I pay for my order?
• Can I place the order and have another party pay for it separately?
• Can I pay for my order using multiple payment methods?
• Do you offer any discounts?
• Do you charge sales tax on your orders?
• What happens to the order once I've placed it?

SHIPPING

• Are shipping costs included in the prices?
• What method of shipping do you use?
• Do you ship internationally?
• Can the dresses and accessories be shipped to more than one location?

CANCELLATIONS, EXCHANGES & RETURNS

• What is your cancellation policy?
• What is your return policy?
• What items are non-refundable?
• What is your guarantee policy?

PRIVACY & SECURITY

• What is your privacy policy?
• How secure is your website?

GENERAL

• Do you have a printed catalog?
• Are your dresses available at retail or bridal boutique stores?
• How should I clean my dress?
• Do you sell Wholesale or set up Wholesale Accounts?
• What do I do if I have a problem with your site?