PRODUCT & SIZING
Where are your dresses made?
What types of fabrics do you use for your dresses?
Are your dresses lined?
Can any of your designs be modified?
Can I get a color that is not shown on your website?
Is the color of the picture on your website the same color as the dress?
Can I order fabric swatches?
Will you make the sash for a Fox'n Lily dress using my fabric?
Do you offer alterations?
How do you ensure dye-lot matching between dresses?
Do you sell your fabrics?
Do you sell extra sashes?
How do I place an order?
Is there a minimum order?
How early before my event should I place my order?
I'm concerned that my child will have a major growth spurt before the event date. When is the latest I can 7order their outfit?
How long will it take me to receive my order?
Do you accept RUSH orders?
Why do you ask for the child's body measurements?
What if I want to order the dress by size rather than provide measurements?
Can I place an order without providing the body measurements?
Can I add items to my order?
What forms of payment do you accept?
When do I pay for my order?
Can I place the order and have another party pay for it separately?
Can I pay for my order using multiple payment methods?
Do you offer any discounts?
Do you charge sales tax on your orders?
What happens to the order once I've placed it?
Are shipping costs included in the prices?
What method of shipping do you use?
Do you ship internationally?
Can the dresses and accessories be shipped to more than one location?
CANCELLATIONS, EXCHANGES & RETURNS
What is your cancellation policy?
What is your return policy?
What items are non-refundable?
What is your guarantee policy?
PRIVACY & SECURITY
How secure is your website?
Do you have a printed catalog?
Are your dresses available at retail or bridal boutique stores?
How should I clean my dress?
Do you sell Wholesale or set up Wholesale Accounts?
What do I do if I have a problem with your site?
How to Order
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